Shipping policy

SHIPPING POLICY
Last updated: September 12, 2026

This policy applies to orders placed through the SayByeBugs online store at shop.saybyebugs.com.

Shipping destinations

We ship to eligible addresses in the United States. Product and delivery restrictions may apply to your location. Contact support@saybyebugs.com before ordering to a destination outside the United States so we can confirm availability, shipping charges, and delivery details.

Order processing

We aim to process and dispatch orders within 1–2 business days after receiving your completed order and verifying payment. Business days are Monday through Friday, excluding holidays. Orders placed over a weekend are processed beginning the next business day. If a different dispatch timeframe is expressly stated for your order when you purchase, that timeframe applies.

Shipping charges and free shipping

Shipping charges are calculated at checkout based on your order and delivery address and are displayed before you pay.

• Eligible US orders over US$130 qualify for free shipping, except orders shipping to Alaska or Hawaii.
• For Alaska and Hawaii, free shipping is available on orders over US$250.

Any additional shipping promotions and their conditions will be displayed with the offer and at checkout.

Delivery times and carriers

Standard US delivery generally takes 3–9 business days after dispatch. Carrier transit times are estimates, unless a delivery date is expressly guaranteed for your order. We use USPS, UPS, or FedEx, depending on the destination and available service.

Tracking and packaging

Once your order ships, we will email you tracking information. Please check your spam or junk folder if you cannot find the email. Orders are shipped in discreet, generic brown boxes.

Shipping delays

If we cannot ship within the timeframe promised for your order, we will notify you and offer the choice of agreeing to a revised shipment date or cancelling for a full refund of the amount paid for the unshipped order. If we cannot obtain your consent to a delay where required, we will cancel and promptly refund the unshipped order.

Address changes and delivery problems

Please check your delivery address before ordering. Contact us promptly if you need a correction; changes may not be possible after dispatch.

If your package is overdue, missing, leaking, or damaged, contact us with your order number so we can help resolve the issue. For products damaged in transit, we offer a replacement or refund. Photos of the product and packaging, if available, can help us investigate.

Returns

For return instructions and our satisfaction guarantee, please see the Refund Policy linked in our store footer. Contact customer support before sending a return. Our Chicago mailing address is for correspondence and does not accept product returns.

Contact

Email: support@saybyebugs.com

Nothing in this policy limits your rights under applicable consumer protection laws.